Virtual Clinic Operations Analyst

September 7, 2026

Other Jobs To Apply

We are so glad you are interested in joining Sutter Health!Organization:SHSO-Sutter Health System Office-BayPosition Overview:Support the operational infrastructure needed to manage, improve, and scale Sutter Sync clinical programs. This role is first and foremost an operations analyst role, focused on understanding how work actually flows across virtual clinical operations, identifying operational barriers, surfacing workflow gaps, tracking follow-through, and helping teams solve the right problems. Reporting and data analysis are important parts of the role, but they are used in service of operational improvement—not as the primary purpose of the position. The analyst will partner closely with clinical operations, customer support, Epic/IT, product, analytics, and leadership stakeholders to understand current-state processes, observe operational workflows, gather stakeholder input, and translate operational needs into clear actions, metrics, and decision points. This role will help identify root causes behind performance trends, escalation patterns, capacity constraints, workflow variation, data quality issues, and process breakdowns so teams can make informed decisions and continuously improve how the program operates. The analyst will also build and maintain an operational KPI framework, develop leadership-facing KPI reporting, monitor trends across key operational measures, and translate findings into actionable insights. Dashboards, reports, and data analysis should help answer practical operational questions such as where work is getting stuck, where variation exists, what needs escalation, and where process changes may improve patient, staff, or program outcomes. The ideal candidate brings strong healthcare operations experience, comfort working with data, and the ability to connect analysis back to real operational workflows and improvement opportunities.Job Description:****Please Note: While this position is listed as hybrid, regular in-office attendance is required. Candidates should be prepared to commute to the San Francisco office on a consistent basis to support team collaboration and business needs.**** EDUCATION: Equivalent experience will be accepted in lieu of the required degree or diploma.<ul><li>Bachelor's degree in Business Analytics, Healthcare Administration, Statistics, Economics, Finance, Computer Science, or a related field</li></ul>TYPICAL EXPERIENCE: <ul><li>4 years recent relevant experience</li></ul>PREFERRED EXPERIENCE:<ul><li>Healthcare operations, virtual care, ambulatory care, population health, or clinical program operations experience.</li><li>Experience with KPI tracking, dashboarding, reporting, trend analysis, and operational performance analysis.</li><li>Experience identifying workflow gaps, process issues, data quality concerns, and opportunities for improvement.</li><li>Experience working cross-functionally with clinical, operational, IT/Epic, product, analytics, and leadership teams.</li><li>Experience with Excel, Power BI, Tableau, SQL, Epic reporting tools, or similar analytics/reporting platforms.</li><li>Experience supporting operational readiness, action tracking, meeting preparation, and decision documentation for complex programs.</li></ul>SKILLS AND KNOWLEDGE:<ul><li>Analytics: Solid understanding of data analysis techniques and operational reporting best practices.</li><li>Tools: Proficiency in data visualization platforms (Tableau, Power BI) or in application reporting and dashboard tools and intermediate-to-advanced Excel.</li><li>Data Access: Intermediate SQL skills for independent data extraction and exploration.</li><li>Communication: Strong verbal and written communication skills; ability to translate technical concepts to non-technical business partners.</li><li>Problem Solving: Ability to work independently to solve common operational questions and manage routine analytical queues.</li></ul> These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development).Job Shift:DaysSchedule:Full TimeShift Hours:8Days of the Week:Monday - FridayWeekend Requirements:As NeededBenefits:YesUnions:NoPosition Status:Non-ExemptWeekly Hours:40Employee Status:RegularSutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.Pay Range is $53.65 to $80.48 / hourThe compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...