Concurrent Review Care Coordinator
Job Summary
The Concurrent Review Care Coordinator is responsible for concurrent review, care coordination, and utilization management activities across post-acute care settings. The role applies clinical judgment, evidence-based guidelines, and organizational policies to support quality outcomes, cost-effective care, and member experience.
Key Responsibilities
Implement, evaluate, and coordinate individualized plans of care for assigned members.
Conduct utilization and concurrent reviews in alignment with medical necessity criteria and regulatory requirements.
Collaborate with providers, Medical Directors, and interdisciplinary teams to support transitions of care.
Identify gaps or deviations in care plans and intervene appropriately to support desired outcomes.
Document clinical decisions, determinations, and communications accurately and timely in designated systems.
Ensure compliance with The Cigna Group policies, accreditation standards, and confidentiality requirements.
Participate in meetings, audits, and quality improvement initiatives as assigned.
Education, Licensure & Certification
Current, unrestricted Registered Nurse (RN) license in state of residence; multistate license preferred.
Associate or Bachelor's degree in Nursing preferred.
Experience Requirements
Minimum of 2 years of clinical nursing experience.
At least 2 years of utilization management or care management experience preferred.
Experience in home health, skilled nursing, rehabilitation, or managed care environments preferred.
Knowledge of Medicare and Medicaid managed care programs preferred.
Required Skills & Competencies
Strong time management and organizational skills.
Clear and professional written and verbal communication abilities.
Critical thinking and sound clinical decision-making.
Ability to work independently with minimal supervision.
Proficiency with Microsoft Office tools (Word, Excel, Outlook, PowerPoint) and virtual meeting platforms.
Work Environment & Conditions
This is a remote, full-time position during core business hours, with flexibility to work shifts between 7:00 a.m. and 7:00 p.m. CST. Availability for weekend, on-call, and holiday rotation may be required. Weekend shift to work Friday - Monday available.
The role requires the ability to sit for extended periods and utilize computer and telephone equipment.
Compliance Statement
This job description is intended to comply with The Cigna Group Job Description Requirements and applicable employment, accreditation, and regulatory standards. Duties and responsibilities may be adjusted to meet business needs.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an hourly rate of 31 - 52 USD / hourly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
