Senior Account Manager

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WISE Digital Partners is Hiring a Senior Account Manager!

Location: Remote (Work from Anywhere)
Schedule: Full-Time
Compensation: $65,000 per year + Commission & Bonus Opportunities
Employment Type: Full-Time

Overview

WISE Digital Partners is an award-winning digital marketing agency recognized on the Inc. 5000 list of America's fastest-growing private companies for three consecutive years. Fully remote since its founding, WISE partners with small and mid-sized businesses across North America to deliver innovative digital marketing strategies that drive measurable business growth.

We're looking for a Senior Account Manager who thrives on building long-term client relationships, leading strategic marketing conversations, and helping clients maximize the value of their digital marketing investments. This role is perfect for someone who is organized, digitally savvy, data-driven, and enjoys collaborating with both clients and internal teams while working independently in a remote environment.

Responsibilities
  • Serve as the primary point of contact for assigned client accounts.
  • Manage and nurture relationships across 15+ active monthly client accounts.
  • Lead digital marketing strategy discussions covering SEO, PPC, websites, and AI-driven visibility.
  • Coordinate with internal marketing, design, and development teams to execute client initiatives.
  • Manage client requests and oversee smaller website and marketing projects.
  • Present campaign performance, insights, and results to clients.
  • Educate clients on digital marketing strategies and available services.
  • Identify opportunities for account growth through upselling and long-term relationship building.
  • Participate in internal meetings and client-facing strategy sessions.
  • Build trust through proactive communication and exceptional client service.
Must Have
  • 3+ years of account management experience managing local, regional, or national accounts.
  • Experience working with at least one of the following industries:
    • Professional Services (Legal, Accounting, Mortgage)
    • Home Services (HVAC, Plumbing, Roofing, Restoration)
  • Strong understanding of digital marketing, including:
    • SEO
    • PPC
    • Websites
  • Familiarity with AI platforms such as ChatGPT, Gemini, or similar tools and their role in improving online visibility.
  • Experience managing website-related client projects.
  • Comfortable managing 15+ active client accounts simultaneously.
  • Strong communication and presentation skills.
  • Excellent organizational and time management abilities.
  • Ability to work independently in a fully remote environment.
  • Strong collaboration skills and sound judgment regarding when to involve subject-matter experts.
  • Willingness to grow into leading strategic marketing conversations with internal support.

Nice to Have
  • Experience growing client relationships through consultative upselling.
  • Previous agency experience.
  • Strong understanding of performance reporting and digital marketing analytics.
  • Experience working with cross-functional marketing teams.
  • Competitive Salary
  • Commission & Bonus Opportunities
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Retirement Plan
  • Paid Time Off (PTO)
  • On-the-Job Training
  • Career Advancement Opportunities
  • Fully Remote Work Environment
  • No Weekend Work
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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