Guest Services Representative (Casual)

September 12, 2026

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Reporting to the Director of Guest Services, a Guest Service Team Member will be responsible for working a variety of positions. This includes greeting guests, providing general customer service. Assist patrons with finding their seats, providing information and directions, assisting with problems/issues, working elevator shifts, scanning tickets at entry and controlling ticket access points throughout the Arena.

RESPONSIBILITIES: • Service customer(s) in a friendly and professional manner.

Assist customers with general CFA event and venue information.

Accommodate guests with disabilities

Assist guests with directional and informational inquiries

Interact in a professional manner when dealing with other building staff, clients, guests, supervisors and corporate staff.

QUALIFICATIONS: • Candidate must be available to work evenings, weekends and holidays.

Strong interpersonal and communication skills are a must.

Must be able to work in a fast-paced environment.

High School diploma or equivalent required.

Must show commitment and willingness to provide excellent customer service.

This is a casual, non-union, hourly position

The employee must maintain a neat, clean and well-groomed appearance

All positions require candidate to pass a pre-employment background check.

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