Customer Service Representative, Insurance

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Job Description:

  • Answer inbound calls and assist members with questions about insurance policies and AAA memberships
  • Deliver personalized, proactive solutions and recommend valuable products and services
  • Engage with members using strong communication and a friendly, problem-solving mindset
  • Think quickly and critically to resolve issues in a non-scripted environment
  • Navigate multiple systems and tools while actively listening and multitasking
  • Maintain a positive, can-do attitude in a fast-paced and evolving environment
  • Participate in ongoing coaching and development to enhance performance
  • Complete a 100% virtual training program lasting approximately four months
  • Work full-time post-training shifts scheduled Monday–Friday and every Saturday, with one weekday off each week

Requirements:

  • Prior customer service experience; recent call center experience preferred
  • Spanish fluency is a plus
  • Excellent written, verbal, and listening communication skills
  • Ability to multitask and navigate computer systems in real time
  • Flexible, “can-do” mindset and willingness to adapt to change
  • High school diploma or GED
  • Ability to pass a background check and drug screening
  • Must reside within the State of Ohio
  • Dedicated, quiet workspace without interruptions
  • Ability to directly connect to ISP via Ethernet; no DSL, satellite, or hot spots
  • Modem/router in the same room as computer equipment
  • Minimum internet speed of 50–100 Mbps download and 10 Mbps upload
  • Demonstrated ability to uphold productivity and confidentiality in a remote setting
  • Regular attendance in virtual team meetings and training sessions
  • Availability during standard business hours and flexibility for possible shift adjustments

Benefits:

  • Bilingual fluency differential: additional $1.00/hour for English/Spanish fluency
  • Comprehensive benefits package
  • Growth & advancement opportunities
  • Company-provided computer
  • Partial internet reimbursement
  • Health coverage for medical, dental, and vision
  • 401(k) saving plans with company match
  • Pension
  • Tuition assistance
  • Floating holidays and PTO for community volunteer programs
  • Paid parental leave
  • Wellness programs
  • Employee discounts on membership, insurance, travel, entertainment, services, and more
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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