Job Summary:

The Senior Business Analyst plays a key role in supporting, enhancing, and implementing our Court Case Management software solutions for courts. This position requires strong analytical skills, a solid understanding of court administration processes, and the ability to lead business analysis efforts across multiple concurrent projects. The ideal candidate brings leadership experience, thrives in a dynamic environment, and excels in customer‑facing engagements.

Duties and Responsibilities:

• Analyze Court workflows, court operations, and related judicial processes to identify opportunities for improvement.
• Document current and future‑state business processes, functional requirements, and system interactions.
• Translate operational needs into clear, actionable requirements for Product and Engineering teams.
• Conduct data analysis and research to support solution design, configuration, and decision‑making.
• Engage directly with customers throughout the implementation lifecycle, including discovery, configuration, testing, and deployment.
• Facilitate requirements workshops, stakeholder interviews, and process review sessions with court personnel.
• Provide expert guidance, subject-matter assistance, and best‑practice recommendations to clients and internal teams.
• Support user acceptance testing, validate system configurations, and assist with rollout activities.
• Work with Product and Engineering teams to ensure requirements are fully understood and implemented accurately.
• Develop detailed user stories, acceptance criteria, and supporting documentation in JIRA.
• Produce high‑quality documentation such as process maps, requirements specifications, and training materials.
• Communicate complex concepts clearly to both technical and non‑technical audiences.
• Provide Demonstrations and training to clients on the Court Case Management Application.
• Perform other duties as assigned.

Education and Experience:

• Bachelor’s Degree preferred, or the equivalent amount of related experience required.
• 3+ Experience working in court operations, case management, or judicial administration.
• Previous experience in a senior or lead Business Analyst role.
• Experience with judicial or government software applications.
• Proficiency with JIRA or similar tools for user story creation.
• Experience supporting software implementations or enterprise system rollouts.
• Strong problem-solving skills and a proactive, customer-focused mindset. Flexible and forward‑thinking in implementing technology and process improvements

Knowledge, Skills, and Abilities:

• Comprehensive knowledge of court processes, including domain-specific terminology.
• Analytical, detail-oriented, open to change, and a keen sense of urgency when assisting clients.
• Strong analytical and detail‑oriented mindset with the ability to manage multiple priorities simultaneously.
• Highly adaptable, flexible, and able to operate with a strong sense of urgency when needed.
• Excellent verbal and written communication skills, with the ability to present information clearly and persuasively.
• Strong active listening skills and the ability to seek clarification to ensure accurate understanding.
• Ability to work collaboratively with clients and colleagues while maintaining a positive team environment.
• Demonstrated proficiency in Microsoft Office applications; advanced Excel skills preferred. Jira, Monday, Confluence
• Ability to learn and effectively use multiple internal software applications.
• Capable of working independently with minimal supervision as well as within a team.
• Ability to multitask and perform effectively in a fast‑paced environment.
• Willingness to work overtime when necessary to meet project deadlines.
• Ability to travel up to 50%.

Work Environment:

• Reliable high-speed internet for a remote working environment
• An at-home noise level in the work environment that is usually moderate as if the employee works in an office setting, at an individual workstation, using telephone and computer

Physical Demands:

• Must be able to remain in a stationary position for most of the day
• Constantly operates a computer and other office productivity machinery,
• Frequent communication via telephone and Teams

Neumo Summary:

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.