Remote Triage Nurse – Weekend Shift – Part Time – LPN or RN

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CareHarmony works comprehensively with providers to deliver value-based care management initiatives for their patients. Our clinicians are driven by their passion for the level of care delivered; experts in assisting patients and caregivers navigate a sometimes-fractured healthcare system and consistently prioritize a high-quality standard so patients may better manage chronic illnesses and improve their Quality of Life. Under the direction of the Lead Triage RN, the triage nurse will be responsible for providing exceptional patient care for all calls after business hours. This includes telephonic triage of complex patients, assisting with psychosocial needs and business initiatives. Responsibilities:

  • Conduct thorough telephonic assessments with proprietary tools
  • Identify and address patient concerns
  • Address acute clinical concerns with close collaboration with the patient’s providers.
  • Provide telephonic education to patients
  • Participate in Innovation team projects
  • Ensure excellent quality of care provided during on-call and triage interactions
  • Foster relationships within the team to ensure the CareHarmony culture is positive and supportive

Requirements

Required Skills/Abilities:
  • Compact/Multistate Licensure required (additional licensures are a plus)
  • Innovative mindset, driven to change how patients manage their health
  • Robust clinical knowledge
  • Extensive experience in telephonic triage
  • Ability to quickly determine appropriate level of care based off clinical assessment
  • Ability to navigate multiple technological platforms
  • Excellent attention to detail
  • Excellent customer service skills
  • Excellent organizational skills
  • Excellent verbal and communication skills
  • Excellent professional presence when dealing with colleagues, clients and patients
  • Ability to function cohesively within a team
  Education and Experience:
  • Graduate of accredited School of Nursing
  • Nursing license must be active and in good standing
  • A minimum of five (5) years of professional experience in nursing
  • Experience in Triage required
  Remote Requirements:
  • Must have active high-speed Wi-Fi
  • Must have a home office or HIPAA-compliant workspace
  Physical Requirements
  • This position is sedentary and will require sitting for long periods of time
  • This position will require the ability to speak clearly and listen attentively, often by telephone, for an extended period of time
  • The position will require the ability to understand, process, and take thorough notes in real-time on telephone conversations
  Schedule:
  • Part-Time: Weekend Days - Saturday and Sunday - 6am CST - 7pm CST - `13 hour shifts for 26 hours total per week
  • Full-Time is also available and would require the 2 shifts above in addition to working a night shift weekday each week
  Pay:
  • $25/hr for LPN / $27/hr for RN
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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