Remote Telephone Service Agent

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Job DescriptionJob DescriptionAre you a highly motivated self-starter with a passion for sales and a knack for building rapport with customers? Join our team as a Remote Sales Representative and use your skills to convert inbound calls into sales and increase revenue from the comfort of your home.You'll be the first point of contact for our customers, focusing on identifying their needs and recommending the right products, including upselling and offering auto-shipments.If you're driven to exceed targets and have a positive attitude, we want to hear from you!Our next scheduled training class is August 27th and 28th.You must be able to attend this training to be considered for employment.What You'll Do :Answer inbound sales calls and provide a top-notch customer experience.Convert inbound calls into sales opportunities.Identify customer needs to recommend appropriate products and services.Upsell and cross-sell additional products and autoshipments.Meet and exceed sales goals while maintaining high customer satisfaction.Efficiently and professionally resolve customer issues.What You'll Need :Excellent communication and interpersonal skills.Ability to work independently and as part of a team.A strong desire to learn and implement sales techniques.Basic computer proficiency.Wired headset and webcam.Available to work on Saturdays.Must be 16 years of age or older.Bonus Points :Call center experience.Sales experience.Prior work-from-home experience.Open weekend availability.IMPORTANT Technical RequirementsAll offers are contingent on passing our technical requirements.See below.Reliable high-speed wired internet (20 Mbps download / 10 Mbps upload).PC only.No Macs, Chromebooks, or Linux.Intel Core i3 3GHzprocessor.8GBRAM.100GB available hard drive space.1440x900resolution.Dual or large monitors preferred.Laptop screens may make our work from home application difficult to navigate.Pay and Benefits :Starting wage :$14.05 per hour sales commission.Increased commission based on performance.Shift differential for overnight hours.Overnight hours not available for first 30 days of employment.Medical / dental / vision available to full-time employees.Sick pay for all employees.Part-time (20-28 hour per week) and full-time (30hours per week) schedules available..

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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