[Hiring] After-Hours Receptionist / Virtual Assistant @Assist World

August 27, 2026

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Role Description

A growing, multi-location U.S.-based company in the home improvement industry is seeking a reliable After-Hours Receptionist / Virtual Assistant to support incoming calls and light administrative tasks outside of standard business hours. This role is ideal for someone who is confident on the phone, highly organized, and comfortable working independently during quieter evening shifts.

Key Responsibilities

Call Handling & Reception
- Answer incoming calls professionally and confidently
- Follow a structured decision tree to direct or assist callers
- Route calls to the correct department or take accurate messages
- Maintain a friendly, polished, and helpful tone at all times
Administrative Support
- Log call details and update internal systems
- Input customer information into CRM (e.g. Buildertrend or similar)
- Assist with basic data entry and admin tasks during quieter periods
- Support overflow admin tasks from the daytime EA when needed

Qualifications

3+ years experience in a client-facing / phone-based role
Excellent spoken English (clear, neutral accent is important)
Strong communication and listening skills
Comfortable following structured processes (decision trees, scripts)
High level of reliability and ability to work independently

Requirements

Technical
- Experience with CRM systems (or ability to learn quickly)
- Basic admin tools (Google Workspace / Excel)
- Comfortable logging and organizing information accurately
Nice to Have
- Experience as a receptionist or call handler
- Exposure to construction, home services, or similar industries
- Experience with Buildertrend or similar CRM systems
- Previous remote work experience

Working Style

Independent and self-managed
Calm under pressure (even if calls stack up)
Detail-oriented when capturing information
Professional but warm on the phone
Part-time: 10–20 hours/week
Timezone: EST (strict)
Coverage role: Supporting gaps when main EA is offline
Primary: 6 PM – 8 PM EST
Days: Tuesday–Saturday (flexible rotation possible)

Benefits

$700 - $800 a month
100% REMOTE
$50 birthday bonus
$200 testimonial bonus
$500 entry monthly raffle
NO TRACKER. NO PROBLEM

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