Descripción general del puesto de Atención y Éxito del Cliente

Other Jobs To Apply

<p>Nuestro software y nuestros servicios están diseñados para ofrecer una experiencia fluida y confiable, pero cuando algo sale mal, nuestros clientes cuentan con nuestro apoyo. Los Happiness Engineers son quienes están en primera línea y se aseguran de que los usuarios reciban un servicio excepcional. Su trabajo es esencial, ya que interactúan con los clientes más que cualquier otro equipo en Automattic y dan forma a la experiencia de las personas cuando más nos necesitan.</p> <p>Tanto si tu experiencia proviene de soporte técnico, éxito del cliente o ingeniería, si te apasiona ofrecer una experiencia excepcional al usuario, nos encantará saber de ti.</p> <p>¿Quieres conocer más sobre cómo funciona nuestro equipo? Echa un vistazo a lo que los Happiness Engineers han compartido sobre su trabajo en <p>En un día típico, nuestros Happiness Engineers:<br /> • Trabajan dentro de nuestro equipo global manteniendo un alto nivel de independencia y responsabilidad.<br /> • Atienden a una amplia variedad de clientes por correo electrónico, chat en vivo, llamadas de voz y videollamadas, ya sea resolviendo problemas con un desarrollador, guiando a un usuario final o analizando soluciones con una agencia mediana.<br /> • Van más allá de la pregunta inicial para ayudar a los clientes a obtener valor a largo plazo de nuestros productos.<br /> • Se comunican con clientes nuevos y existentes para conocer sus objetivos, recopilar comentarios y asegurar su éxito continuo.<br /> • Resuelven problemas, hacen pruebas y utilizan nuestros productos directamente.<br /> • Se adaptan al cambio y aprenden de forma continua.<br /> • Proponen ideas proactivamente para ayudar a los clientes a lograr mejores resultados.</p> <p>Nuestros Happiness Engineers:<br /> • Aportan sólida experiencia en soporte técnico, ingeniería y/o éxito del cliente. Tener conocimientos de WordPress es una ventaja importante.<br /> • Se comunican de manera clara y eficaz, generando una buena relación rápidamente con usuarios, desarrolladores y clientes de agencias. Se requiere fluidez en inglés hablado y escrito.<br /> • Destacan en la resolución de problemas y aplican un buen criterio, ofreciendo soluciones que atienden las necesidades inmediatas y, al mismo tiempo, impulsan el crecimiento a largo plazo de los clientes.<br /> • Valoran la responsabilidad y el seguimiento, se mantienen serenos y profesionales en situaciones difíciles y están abiertos a recibir retroalimentación constructiva.<br /> • Tienen un conocimiento sólido del comercio electrónico y entienden lo que se necesita para administrar, hacer crecer y respaldar un negocio de ecommerce exitoso.</p> <p>Si tienes experiencia en ventas o gestión técnica de cuentas, nos encantará conocerla. Por favor, menciona también cualquier experiencia de liderazgo en roles técnicos o de éxito del cliente.</p> <p>Si estás interesado en unirte al equipo, utiliza el formulario a continuación para contarnos más sobre ti y tus intereses. ¡Gracias!</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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