Customer Solutions Manager, US ISV

September 8, 2026

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AWS is seeking a Customer Solutions Manager (CSM) to work with with the express goal of helping the customer accelerate value creation across the portfolio through business transformation. The successful candidate will help the customer design and rapidly execute strategic migrations to the AWS cloud and build modern, cloud native solutions that fulfill their highest ambitions. You will work backwards from customer objectives, utilize AWS best practices developed over thousands of engagements, and design and execute an end-to-end frictionless cloud adoption experience. Your customers capture the full potential of AWS' industry-leading solutions. As a CSM, you are a thought leader with a strategic, business mindset. You use your technical acumen, program management, organizational change management, and communication skills to problem solve, challenge the status quo, and align a broad range of multidisciplinary teams including sales, solution architecture, enterprise support, product development, professional services, and partners. In this role, you will earn trust across the customer's organization, identify strategic opportunities, uncover cloud use cases, establish roadmaps and actionable program plans, capture success criteria, manage a large number of initiatives across the diverse portfolio of businesses, orchestrate advanced technical architectures, and establish programmatic governance. You own and drive execution excellence for the end-to-end customer cloud journey (e.g., technical, operational, organizational, and educational) that span IT teams, executives, and business units. At AWS we value critical thinking, self-motivation, and ability to thrive in ambiguous, entrepreneurial environments. You will pay attention to detail but think big on behalf of our customers. As a CSM, you have a business outcome mindset, broad technical background, and a driven problem-solver. You are a team player, use data to make decisions, express yourself thoughtfully verbally and in writing, and are passionate about delivering Earth's most customer-centric experiences. Key job responsibilities • Execute a near, mid, and long-term vision and strategy for the overall customer's cloud transformation by collaborating with the customer and the AWS team • Demonstrate excellent customer engagement skills and develop long term relationships based on excellence • Maintain a broad and in-depth knowledge and understanding of existing and developing technologies, to unlock opportunities for customers • Accelerate customer adoption through education and enablement • Collaborate with customers in identifying and prioritizing high business impact use cases for AWS service adoption as well as best practice implementations • Manage time efficiently and align and engage required Customer, AWS, and Partner teams to accelerate customer's cloud journey • Be a thought leader across Amazon organizations to knowledge share success mechanisms, mentor junior CSMs, and impact industry trends BASIC QUALIFICATIONS - 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience - 3+ years of work in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs experience - Bachelor's degree in Science, Technology, Engineering, Math, or a related field PREFERRED QUALIFICATIONS - AWS or other cloud certification - Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle - Experience coordinating between project teams and customers to meet unique customer requirements The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at USA, CA, San Francisco - 151,000.00 - 204,300.00 USD annually USA, TX, Austin - 131,300.00 - 177,600.00 USD annually USA, VA, Herndon - 131,300.00 - 177,600.00 USD annually USA, WA, Seattle - 131,300.00 - 177,600.00 USD annually

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