Complex Sales Manager

September 1, 2026

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Job Description:

Support the Hilton Los Cabos and Conrad Punta Mita and report to the Complex Associate Director of Sales & Marketing
Solicit and manage new customer relationships and accounts, including Incentive, Domestic, and HWS Accounts
Maintain existing customer accounts
Represent both resorts in customer interactions concerning sales and operational questions and challenges
Negotiate customer contracts and third-party agency commission agreements for leads and group opportunities of 10 to 50 peak rooms
Solicit and manage third-party and HWS leads to grow each hotel's market segment
Prepare reports on group sales operations, including annual and monthly forecasts, Lead Management System reports, Account Production Reports, and meetings
Conduct verbal sales presentations to prospective clients
Travel for client development, trainings, trade shows, FAM trips, and retail travel agencies
Participate in organizations as recommended by management and the Complex Associate Director of Sales & Marketing
Partner with Revenue Management, Marketing, Group Sales, e-Commerce, and Operations on property strategies
Develop and implement business plans for top accounts focused on inbound business to the Mexican Market
Solicit and develop new accounts for Hilton Los Cabos and Conrad Punta de Mita
Identify business opportunities within and outside assigned segments
Input and retrieve computer-system information for file maintenance, correspondence, forecasts, and marketing budgets

Requirements:

Four (4) years of professional experience
Two (2) years of hotel group sales experience
Recent work experience with the Incentive or Corporate market segments
Knowledge of the travel industry, current market trends, and economic factors
Experience developing and delivering sales presentations
Experience in writing and supervising operational budgets
Up to 30% international travel required
Luxury resort background would be useful
Experience with or understanding of Delphi or other major hospitality sales platforms would be useful
Spanish language proficiency would be useful

Benefits:

110 nights of discounted travel, with room rates as low as $40/night through the Go Hilton travel program
Employee stock purchase program (ESPP) with a 15% discount on Hilton shares
Paid parental leave for eligible Team Members, including partners and adoptive parents
Personalized caregiving concierge services
Crisis Concierge support
Free counseling and support through the Employee Assistance Program (EAP) for eligible Team Members
Generous paid time off (PTO)
Health and welfare benefits, including health plans, dental coverage, and vision coverage
Retirement plans
Hilton Sales Incentive Plan (SIP), subject to plan terms and conditions

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