Client Onboarding Coordinator

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<p style="margin: 0in 0in 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">Cross Country is looking for top talent to join our team! We are a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of experience helping organizations solve complex labor and operational challenges. Recognized as a Top Place to Work by U.S. News & World Report and a Most Loved Workplace by Newsweek, Cross Country is committed to quality and excellence in everything we deliver. We were also the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction — a standard we continue to uphold today.</span></p><p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"><u><span style="font-size: 11.0pt;">BASIC PURPOSE:</span></u></p> <p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"> </p> <p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">The Client Onboarding Coordinator is responsible for facilitating communication and coordination among the Cross Country Locums (CC Locums) recruiter, the independent contractor healthcare provider (HCP), and the Locums client. This role ensures that all required documentation is completed to present the independent contractor provider to the CC Locums client for approval and to secure privileges for CC Locums assignments</span></p> <p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"> </p> <p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"><u><span style="font-size: 11.0pt;">ESSENTIAL FUNCTIONS:</span></u><span style="font-size: 11.0pt;">    </span></p> <p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"> </p> <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Oversee client and facility onboarding requirements, including credentialing verifications and licensure attainment, as well as application completion. </span></li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Process CC Locums client applications and reapplications in a timely manner. </span></li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Maintain accurate data entry and ensure data integrity for independent contractor information within the credentialing system, including updating expiring verifications. </span></li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Collaborate with other Credentialing and Risk Management teams to identify and implement process efficiencies. </span></li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Serve as the primary liaison to CC Locums clients, ensuring prompt completion and delivery of required information. </span></li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Assist with documenting internal credentialing processes and proactively seek opportunities for continuous improvement.</span></li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">All other duties as assigned.</span></li> </ul> <p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"> </p> <p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"><em><span style="font-size: 11.0pt;">Must have the ability to perform the essential functions of the job with or without reasonable accommodation.</span></em></p> <p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"><em><span style="font-size: 11.0pt;"> </span></em></p> <p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"><u><span style="font-size: 11.0pt;">QUALIFICATIONS:</span></u></p> <p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"> </p> <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Minimum 1-3 years’ experience in onboarding, such as application oversight for privileging, licensure, and/or payor submission.</span></li> </ul> <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Aptitude to work in collaborative efforts, yet be self-initiated to exceed goals and objectives</span></li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Must be able to accept directions from different teammates.</span></li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Must be able to work proactively and reliably.</span></li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Obtain comprehensive knowledge of account management standards, procedures, and requirements.</span></li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Exceptional attention to detail and accuracy.</span></li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Strong analytical and problem-solving skills.</span></li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Excellent interpersonal and communication skills via phone, email, and person-to-person.</span></li> </ul> <p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"> </p> <p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11.0pt;">Education: High school diploma or equivalent required. College courses preferred or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.</span></p> <p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"> </p><p><span style="font-size: 16px;">Company equipment(laptop, monitor, keyboard, mouse headset) will be provided directly to you for use during employment. <br><br><strong>Benefits <br> </strong><br>Cross Country offers a competitive compensation, benefits, and wellness program, including Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance, 401(k) plan, Tuition Assistance, and Pet Insurance. The company offers a variety of Wellness options through Burnalong, which offers a robust online platform of classes and programs as well as local gym access.<br><br>Cross Country is an Equal Opportunity Employer (EOE) - Veteran/Disability <br><br></span><br><span style="font-family: Arial;"><span style="font-size: 10px;">#IND123</span></span></p>

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